Hi, I'm Nickolas Poulin

Driving Results Through Strategic Analysis
Building Success Through Data-Driven Decisions
Bridging the Gap Between Teams and Data
Nickolas Poulin Headshot (5)
“Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.” ― Antoine de Saint-Exupéry

Resume


Experience

Dolls Kill, Riverside, CA
Dolls Kill
Riverside, CA
Business Analyst & Project Manager
07/2020 - 05/2024
  • Full Technology Stack Product Manager & Process Improvement Professional
    • Championed technological advancements, leveraging full-stack expertise to develop forward-thinking product strategies and enhance overall business performance.
    • Orchestrated a successful import duty drawback initiative, resulting in substantial cost recovery exceeding $4 million for the organization.
    • Conducted comprehensive data analysis and financial modeling of operations and inventory data for the purposes of loan acquisition and both regulatory and audit compliance.
    • Provided business analysis and project management services to the engineering team for the conversion from proprietary software to the NetSuite ERP as the internal system of record.
  • Third Party Logistics (3PL) Offshoring Project Manager
    • Managed the logistical and technical aspects of the conversion from in-house distribution to a nearshore 3PL in an effort to hit budgetary targets by taking advantage of Section 321.
    • Wrote reports in a native WMS tool and used Looker generated SQL queries to create EDI files for the seeding of the 3PL’s WMS and for the transmission of inventory transfer bills of lading.
    • Fostered strong partnerships with stakeholders, facilitating smooth communication and alignment across all project phases.
  • Warehousing Technology and Process Data Analyst
    • Developed data-driven productivity tools, enabling process improvements that led to over 50% faster order picking in warehouse operations.
    • Maintained all warehouse and distribution center tracking and reporting of staffing levels, budgetary targets, and other KPIs and presented them to operations and finance executives.
    • Led the data gathering and communications between the finance department and multiple auditing agencies to provide accurate reporting of assets on hand.
    • Spearheaded digitization of warehouse processes across Inbound, Outbound, and ICQA departments, enhancing error reduction and traceability.
N.P. Consulting, Concord, CA
N.P. Consulting
Concord, CA
Consultant
10/2018 - 07/2020
    • Business analysis consulting services for medical software organizations and investment firms.
    • Project management and technical analysis services for ambulatory surgery centers and high-tech residential construction projects.
IEHP, Rancho Cucamonga, CA
IEHP
Rancho Cucamonga, CA
Business Analyst
10/2017 - 10/2018
  • IT Business Systems Analyst - Business Process Engineer I
    • Conducted feasibility studies for ePMO project intake, developed BRDs and user stories, and led Agile stand-ups, enhancing project prioritization and execution.
    • Facilitated diverse stakeholder sessions, from executives to SMEs, improving communication and requirements elicitation across the organization.
    • Performed gap analysis, crafted various diagrams, and completed extensive Lean and PMI-PBA training, elevating project management capabilities.
    • Created interactive wireframes in PowerPoint, enabling SMEs to contribute ideas directly, fostering a more inclusive design process.
    • Filled in as project coordinator during staffing shortages, ensuring continuity and timely delivery of multiple ePMO initiatives.
HSTpathways, Lafayette, CA
HSTpathways
Lafayette, CA
Business Analyst & Project Manager
06/2013 - 10/2017
  • Technical Business Specialist
    • Engineered advanced HL7 and non-standard integrations, bridging proprietary EHR software with patient monitors and other hardware, streamlining data flow and enhancing care delivery.
    • Constructed a documentation management and authoring system by creating Microsoft Office Suite templates and a defined process for importation and deployment through MadCap Software allowing non-technical resources to deploy all software documentation.
    • Planned and performed 48 hour long migration of dozens of interfaces, coinciding with the simultaneous migration of databases from 3 separate systems into a single new system.
    • Crafted comprehensive IT and physical security policies, ensuring robust protection of sensitive information and assets.
    • Refined file transfer interfaces through SQL script optimization, boosting system efficiency and enhancing data management processes.
  • Senior Product Analyst
    • Headed the development of a groundbreaking electronic health record system, introducing novel features to revolutionize a stagnant industry. (see HSTpathways eChart Project below).
    • Bridged gap between product development and sales, ensuring eChart met market needs.
    • Continued mentoring and training responsibilities, fostering team growth while balancing senior product analyst duties.
  • HSTpathways eChart Project
    • Pioneered the eChart project from concept to market-ready product.
    • Conceptualized and implemented key differentiators like BLOC functionality (a customizable modular design style), a custom client workflow framework, LiveEdit (collaborative real-time editing functionality), and more, setting new standards for collaborative healthcare software.
    • Drafted interactive product wireframes using Adobe Fireworks, translating complex healthcare processes into user-friendly interfaces.
    • Guided a team of subject matter experts through the decision making process of selecting user interface elements to meet use case and regulatory requirements.
    • Negotiated multiple third-party vendor relationships, securing vital resources such as copyrighted pain scales and prescription drug databases.
  • Application Trainer
    • Implemented complete surgical center software solutions, driving measurable improvements in client revenue generation and cost reduction, transforming clients into brand advocates.
    • Provided comprehensive internal IT support to non-technical staff, resolving issues promptly and improving overall productivity across departments.
    • Managed a proprietary HL7 interface engine, installing new instances, troubleshooting complex errors, and ensuring seamless data integration with third-party systems.
Amkai, Waterbury, CT
Amkai
Waterbury, CT
Implementation Manager
01/2007 - 05/2013
  • Project Management Consultant
    • Retained by the company on a contract basis after giving notice of my intent to leave.
    • Conducted comprehensive workflow analysis, optimizing EMR/EHR implementations for healthcare facilities, enhancing operational efficiency across diverse staff levels.
    • Delivered exceptional end-user support, fostering seamless adoption of new technologies and ensuring uninterrupted healthcare service delivery.
  • Senior Implementation Project Manager – Client Services
    • Led implementation projects for Amkai Enterprise software including Amkai Office and Amkai Charts, ensuring hardware, software, and process alignment.
    • Acted as subject matter expert and software engineer for application development of custom, non-surgical use-cases, such as physicians practices and sleep labs, using proprietary WYSIWYG design tools, Delphi coding, and HTML report writing.
    • Installed, configured, and managed Microsoft Windows, Citrix, VMware, and Apache Web servers and Microsoft SQL databases to support software installations.
    • Conducted in-depth performance issue analyses, identifying root causes and implementing solutions that earned client executive recognition.
    • Researched National Patient Safety Goal documentation requirements such as those for fall or infection risk, and then designed, developed, and tested appropriate solutions.
    • Determined requirements for and tested HL7 and FTP interfaces, improving interoperability of healthcare systems.
    • Customized Microsoft SQL scripts for the conversion of Source Medical’s AdvantX databases to Amkai’s structure and for the upgrade of custom, non-compliant installations.
BTM Corporation, Stamford, CT
BTM Corporation
Stamford, CT
Commercialization Specialist
06/2003 - 12/2006
    • Conducted market analysis of competitor vendors, enhancing strategic positioning.
    • Managed SDLC including requirements, QA, and documentation, ensuring project success.
    • Authored comprehensive help files, install guides, and release notes, improving user experience.
    • Produced content for websites, press releases, and publications, expanding media reach.
    • Maintained consistent and accurate content across all media, supporting brand integrity.
    • Made use of the Microsoft Office Suite including Microsoft Word, Microsoft Powerpoint, Microsoft Excel, and Microsoft Outlook, as well as Microsoft Source Safe, RoboHelp, and Seapine TestTrack (now Helix ALM by Perforce Software).

Education

University of HartfordWest Hartford, CT

Bachelor of Arts Economics

 

Minor: Management Information Systems
Barney School of Business - (AACSB Accredited)


Certifications

PMI Professional in Business Analysis (PMI-PBA)Project Management Institute
Credential ID 2215377Issued 06/2018 - Expires 06/2027
Lean Six Sigma Green BeltThe Council for Six Sigma Certification (CSSC)
Credential ID XtaAYDrWDAIssued 08/2018

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Recommendations


Sanjiv Ramdeo
Senior Sales Operations Analyst
July 12, 2022

Nickolas is an asset with a high ROI. His vast knowledge and deep understanding of technology, business, and organizational behavior contributes to his multilevel skill "stack". He's an excellent advisor and capable leader.

Hanna Park
Senior Sales Operations Analyst
April 9, 2018

Nickolas is trustworthy, responsible, and would be a great asset to any organization. Nick and I worked together for over 4 years at HST. He designed an electronic health record to complement the company's existing ASC management software platform, worked with a team of nurses and technical staff to ensure proper workflow and regulatory needs were addressed. He also coordinated with and directly assisted the sales team, helping close many deals. Nick has great communication skills, flexibility, and adaptability. He is a quick learner, is a great teacher, tolerates stress well, is very creative, and has excellent decision making abilities. Nick has a wealth of knowledge of the healthcare industry specifically and so many more topics in general that we gave him the nickname "Mr Google". His deep diving analytical skills always helped myself and fellow co-workers to look at situations differently before solving the problem. Besides all of this, Nick is really just a great person, and if you're reading this, I hope you will get the opportunity to discover this for yourself.

Thomas Pinelli
Vice President of Product Management
August 4, 2013

I've known Nick personally and professionally from the very early days of AmkaiSolutions. I worked with him a long time in the same office and remotely. I can say his tenacity for problem solving does not differ in either environment. For those who don't know Nick well; he may initially come off shy, maybe reserved; but once you get to know him there is a depth of technical knowledge and such an ability to problem solve outside the realm of usual troubleshooting. We at AmkaiSolutions, have brought him the most troublesome technical problems and he attacks each issue with resolve. Nick when he relocated to CA; showed us his ability to manage projects on the west coast and in the same demeanor, he attacked every project with the same determination. Personally speaking, I wish Nick worked for me while at his tenure at AmkaiSolutions. I always enjoyed working with him because I always learned something from him. He is one of those people who are intelligent and obviously raised by good folks because he has an incredible sense of patience, the ability to make everyone around feel comfortable and part of a team. Nick is a true team player. Personally, I would have Nick work for me anytime and anywhere. I am honored to call him a friend and colleague. Please contact me directly for any references for Nick Poulin. I would be glad to tell you how he can contribute to any team.

Lauren Hendricks
Manager of Ambulatory Care Services
January 10, 2013

It was a pleasure to work on a team with Nickolas during his tenure at Amkai. As a start-up company in its formative years, Amkai employees were relied upon to fill many roles which Nickolas did easily. His strengths in hardware and networking, client relationship building, and project life cycle played a crucial role in the development of the company. I believe Nickolas has a lot to offer any technology or software development company and would offer my recommendation without reservation.

Kyle Quarles
Business/Information Architect
February 24, 2020

Nick and I worked together in enterprise project management, which required us to analyze solutions prior to and during implementation. He was one of the sharpest individuals I was fortunate to come across and he always delivered when he said he would. He is a great person to have on your team, as he knows what risks to look for that will affect the quality of the outcome of a solution implementation.

Jason Troiano
Senior Vice President, Client Services
July 13, 2012

Having worked with Nick for over 5 years, I have nothing but good things to say about him. Time and time again, he has proven his ability to handle any situation put in front of him and always strives for perfection. When it came to technical problems, he earned the nickname "Inspector Clouseau" for his uncanny ability to always find the solution. When dealing with upset clients, he never lost his calm and was always able to mediate a resolution to their issues. This dedication to success made him a model employee. Though Nick did not have a management position in title, he did have an unofficial leadership role. All of his peers in the department sought his advice and Nick was always there for them and quite comfortable in this position. I doubt that Nick will have any trouble finding success in whatever endeavor he may pursue and for these reasons I gladly offer him my recommendation.

Jason Cardona
IT Project Manager
January 8, 2012

It has been an absolute pleasure working with Nick. His technical knowledge as well as industry knowledge is a great asset to the company. In the face of irate clients, Nick has always maintained a proper demeanor and remained professional. What sticks out the most is his willingness to help others. Nick is always willing to share his knowledge and help other members of the team. He has lead several projects to successful fruition in which I was a part of. I would have him on my team anytime!

Jason Beach
Senior Business Intelligence Developer
October 18, 2012

I worked with Nick for a few years at Amkai. He did general support/training, but I often relied on him for technical advice with hardware and network issues. He was an excellent troubleshooter and we frequently worked together to solve clients' software/hardware issues. He was also helpful in mapping out some workflow issues in the software I was developing (AmkaiCharts). I'd recommend Nick for any development/support/training role in software.